The AI operating layer for hotels.
Telos connects guest requests, staff workflows, property systems, and owner intelligence into one action layer, helping hotels resolve requests faster, reduce labor drag, improve guest experience, and make better revenue decisions.
Platform
One platform across guests, staff, managers, and owners.
Guests
Request service, control the room, message the hotel, and receive personalized help.
Staff
Answer calls, see guest context, resolve requests, and manage assigned tasks.
Managers
Monitor room status, housekeeping, maintenance, incidents, and daily reports.
Owners
Track revenue, labor, reviews, direct bookings, and portfolio performance.
Telos Engine
The engine behind hotel operations.
Telos Engine sits above the hotel stack. It listens to signals from calls, messages, PMS, room status, housekeeping, maintenance, reviews, payments, and revenue tools. Then Telos agents turn those signals into assigned tasks, recommended actions, automated reports, guest recovery, and owner intelligence.
Signal Layer
PMS, PBX, TV, guest app, housekeeping, maintenance, reviews, payments, CRS, and RMS.
Agent Layer
Call agent, task agent, incident agent, guest agent, revenue agent, and owner brief agent.
Action Layer
Create tasks, assign staff, escalate issues, log incidents, recommend pricing, and generate reports.
Memory Layer
Guest preferences, service history, property patterns, recurring issues, and owner benchmarks.
Product suite
Three products. One hotel operating layer.
Telos Engine powers Watch, Haven, and Horizon so guest intent, staff action, and owner reporting stay connected.
Staff operations and front desk copilot
Telos Watch
Telos Watch is the operations copilot for hotel teams. It answers overflow calls, captures guest intent, surfaces guest context, creates tasks, logs incidents, and keeps front desk, housekeeping, maintenance, and managers aligned.
- Overflow call copilot
- Live requests
- Room board
- Housekeeping coordination
- Staff schedule visibility
- AI inbox
- Guest profiles
- Incident logging
- Daily and nightly reports
Guest experience through phone and TV
Telos Haven
Telos Haven is the guest experience layer for the room. Guests use the TV or phone to control their stay, request service, toggle DND, ask questions, discover hotel offerings, and receive personalized help.
- TV and phone guest app
- Room controls
- DND, towels, housekeeping, late checkout
- Concierge and local recommendations
- Guest preferences
- Service request tracking
- Personalized stay experience
Owner intelligence and portfolio performance
Telos Horizon
Telos Horizon is the owner intelligence platform for hotel performance. It gives owners and management groups a live view of revenue, occupancy, labor, reviews, direct bookings, revenue leaks, group quotes, market demand, and portfolio performance.
- Portfolio command center
- Owner morning brief
- Revenue leak finder
- Dynamic pricing recommendations
- Labor optimizer
- Review-to-revenue engine
- Local market pulse
- Group quote optimizer
- Ask Horizon
- Daily report and analytics
Hotel-safe agents
Agents that do the operational work.
Telos agents operate inside property rules, human escalation paths, and audit logs. They make work visible before it becomes a miss.
Call Copilot Agent
Answers overflow calls, captures guest intent, summarizes conversations, and routes urgent issues.
Task Agent
Turns calls, messages, and room events into assigned tasks for staff.
Incident Agent
Logs issues, escalates unresolved problems, and prepares manager reports.
Guest Agent
Handles guest questions and requests across phone, TV, and chat.
Revenue Agent
Flags underpriced nights, OTA leakage, group quote risks, and demand shifts.
Owner Brief Agent
Generates daily owner and manager reports with recommended actions.
How it works
From guest intent to owner decision.
Capture intent
Calls, guest messages, TV actions, room requests, and staff updates enter Telos.
Understand context
Telos checks guest profile, room status, PMS data, housekeeping state, open tickets, and property rules.
Take action
Telos creates tasks, routes requests, drafts responses, escalates incidents, and recommends next steps.
Report upward
Managers receive room, housekeeping, maintenance, and incident reports.
Improve the asset
Horizon turns operations into revenue, labor, reputation, and portfolio intelligence for owners.
Telos Horizon
Owner intelligence for hotel performance.
Horizon turns daily hotel operations into owner-level decisions. It explains what changed, where money is leaking, what needs attention, and which action is worth the most.
Revenue Leaks
$4,820
Underpriced Saturday inventory and OTA leakage flagged for review.
Call Copilot
14 calls
Five urgent issues routed, nine guest intents converted to tasks.
Group Quote
$179 floor
Displacement cost calculated with shoulder-night upside.
Portfolio
Compare properties by occupancy, ADR, RevPAR, labor efficiency, reviews, and operational risk.
Morning Brief
A 6 a.m. owner-ready summary of what happened, what changed, and what needs a decision.
Revenue Leaks
Quantify underpricing, OTA commissions, rooms out of order, missed upsells, and labor overspend.
Dynamic Pricing
Recommend 7/30/60/90-day rate changes based on demand, comp set, booking pace, and local events.
Labor Optimizer
Forecast staffing needs from occupancy, arrivals, departures, stayovers, and request volume.
Reviews
Connect guest complaints to operational fixes and revenue impact.
Market Pulse
Track events, conferences, flights, sports, and local demand shifts.
Group Quote
Evaluate group blocks using displacement cost, F&B potential, shoulder nights, and minimum acceptable rate.
Ask Horizon
Ask natural language questions over property and portfolio data.
Reports
Reports for every level of hotel operations.
Front Desk Report
Open requests, guest issues, call summaries, and escalations.
Manager Daily Report
Room status, housekeeping, maintenance, staff load, and incidents.
Owner Morning Brief
Revenue, labor, reviews, market demand, leakage, and decisions needed.
Portfolio Report
Property comparisons, benchmarks, operational risk, and revenue opportunities.
Investor/Lender Report
Monthly occupancy, ADR, RevPAR, NOI, DSCR, and asset performance summaries.
Integrations
Works with the systems hotels already use.
Telos does not replace the hotel stack. It makes the existing stack intelligent and actionable.